Residents appreciate that things don’t always go perfectly and their property may need attention from time to time. The manner in which these events are handled can make or break their resident experience.

Communicating required service, maintenance and internal or municipal inspections is a potentially complex process. Often there are multiple parties involved that need coordination which can leave residents caught in the middle. Strong communication practices overcome the challenges of ensuring a great resident experience throughout the entire service and maintenance process.

Property owners report often feel left out of the loop by other property management companies. Typically, property managers assume that as long as they know what then status of a property is, then that is sufficient. Leaving property owners out of the loop is never a good situation and leads to distrust turning even the simplest of issues in much greater problems. Frustrations build for the property owner and eventually, if not corrected, leads to the loss of a good client.

General Home has implemented processes that include required owner communication touch points designed to enable property owners to be advised of the status of their property on a regular basis. Property owners appreciate having the knowledge of not only major events related to their properties but also having access to the status of the things that are happening along the way.

The team at General Home believes communication is the key to the great relationships we enjoy with our residents and property owners.